Ignore Visitors

Visitor updates will be ignored when the Ignore checkbox is set on the visitor record.

This field can be set by clicking the button at the bottom of the Individual Visitor dashboard.

Open

When set, a warning will be displayed at the top of the dashboard.

Open

Click the button on the warning to revert the flag and resume saving visitor updates.

Identification

When a visitor is set to be ignored, all form submission and visitor update requests will return an empty identifier. This will cause the client to un-identify and the local visitor data will become anonymous.

If a visitor wishes to remove the ignore status, this can be achieved by a form submission that triggers un-checking the Ignore checkbox on the visitor record.

GDPR compliance

The Send2CRM ignore feature can be used as part of an implementation to comply with GDPR requirements.

More information:

• Set client ignore behavior setting.

• Create a custom object to record personal information requests and react accordingly.

• A combination of ignoring by default and identification via email link could be used for a double opt-in process.