S4S Resources
- FuseIT OA
- Duane Franklet
Feature Videos
See our YouTube channel for videos about S4S
- Creating Cases in Salesforce from Sitecore with the S4S Connector
- Controlling your Sitecore Website from Salesforce using Implicit Control with S4S
- Using Sitecore Analytics in Salesforce for Sitecore Lead and Contact Qualification
- Cross-Selling with S4S
- Sitecore for Salesforce List Builder
Add-on Modules
Social Media and News
Please like our pages to get regular updates
Newsletter
We email a quarterly newsletter with our latest news If you would like to receive these emails please let us know at support@fuseit.com.
- S4S News
- See the world from our perspective
S4S License Types
S4S licenses are resource-based. Only licenses for production servers are required. Non-production servers and Salesforce Sandboxes are not required to be licensed.
| License Type | Website Domains e.g. fuseit.com | Sitecore Locations e.g. New York | Salesforce Orgs e.g. Org 1 |
|---|---|---|---|
| Basic | 1 | 1 | 1 |
| Extended | Many | 1 | 1 |
| Enterprise | Many | Many | Many |
| Ultimate | Many | Many | Many |
Optional Modules
After selecting a license type determine what other features you need:
- Module 1 - Sitecore personalization from Salesforce
- Module 2 - S4S Now live call personalization
- Module 3 - S4S EXM
Purchasing Process
To purchase S4S, customers need to follow this process:
- Identify the required S4S license type above
- Sign the S4S License and Maintenance Agreement (EULA)
- Complete the S4S Purchase Order Form
- FuseIT raise an invoice
- Complete the S4S Technical Submission Form
- FuseIT issue a production license when the EULA and payment have been received
Please request the documents and the latest pricing from support@fuseit.com.
Installation Support
You can probably install S4S in less than a day. We recommend a complimentary assisted install to reduce this and we can also make sure you only install what you need. Please suggest a date and time that works for us in New Zealand. You will need a Sitecore developer, a working Sitecore instance, and the credentials (and security token) to access your Salesforce instance (see below) via a provisioned API user.
Unassisted Installation
If you want to install S4S please download and install the release for your Sitecore version (email us to get access to the download folder). S4S installation information:
The downloaded connector will work against any Salesforce Sandbox or Developer Edition without licensing. For more information please view the S4S Assisted Installation page.
Note the following Salesforce environments:
Salesforce Edition | Recommendation |
Production | A live instance of Salesforce – typically contains multiple customizations - do not develop against |
Sandbox | Subset copy of production that can be “refreshed” from production once a month - best to develop against |
Developer | Free Salesforce Enterprise – great to develop against but does not contain the customer’s customizations |
Trial | Not recommended as these typically expire in a month. You will also meet your Salesforce account manager |
Please email support to arrange a suitable time for:
- Free assisted installs via GoToMeeting
- Pre-sales technical help
- Optional RDP and onsite installs
Developer Tools
- FuseIT SFDC Explorer - This tool will validate your API credentials and you can generate strongly typed Salesforce classes in .NET
- S4S Status Page - After installation, use this page to check the settings
- S4S Version History - Identify any potential conflicts between versions
- Code snippets
- Starter Kit package in the S4S download shows examples of custom implementations
Other information
To get started you could take the following approach:
- Install S4S into a Sitecore DEV website (or use the vanilla Starter Kit that is included with S4S)
- Point to your Salesforce Sandbox which will have the customizations replicated from your production instance (or map it to a Salesforce Developer instance without customizations)
When developing custom functionality against Salesforce please consider the following:
- Salesforce Partner API limitations versus expected throughput usage
- Use the Singleton to improve S4S access performance to Salesforce. It keeps the connection alive
- These diagrams are good if you want an ERD view of Salesforce objects
Ongoing Support
Get more information and support:
- S4S FAQ
- Knowledgebase
- Submit an online request or
- Email our support address with your details. Standard support is answered in New Zealand Standard Time.