Record a Search event

Raise a custom event when a visitor uses a search mechanism on the website.

Consider the following example search form:

<form id="search-form" action="/search">
  <input type="text" name="q" />
</form>

A Send2CRM event could be raised each time this is submitted by using the following script:

let searchForm = document.querySelector('form#search-form');
if (searchForm) {
  // Attach an event listener to the search form.
  searchForm.addEventListener('submit', (evt) => {
    
    // Don't submit just yet.
    evt.preventDefault();
    
    // Get search text.
    let searchTextVal = searchForm.querySelector('input[name="q"]')?.value;
    if (searchTextVal) {
      // TODO: sanitize or least truncate long searchText before adding to the event?
      
      // Raise a custom Send2CRM session event.
      send2crm?.analytics?.setCustomEvent('WEBSEARCH', { searchText: searchTextVal });
      
      // Submit the form now.
      searchForm.submit();
    }
  });
}

All events are included in identified visitor updates to Salesforce.

Send2CRM Documentation

Record a Search event

Analytics

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