Troubleshooting Client

Service

Most of the integration functionality happens at the Send2CRM service, which allows more detailed debugging and troubleshooting.

General debug information

The Send2CRM client automatically logs various troubleshooting messages to the JavaScript console when the debug setting is enabled. Most modern browsers include developer tools for easy viewing of console messages and other useful information. For example, Google Chrome or Mozilla Firefox.

Service connection errors

The Send2CRM client will continue to output debug messages as it performs actions on the page, including sending form submissions and visitor updates.

Local data

The Send2CRM client stores data in the browser local storage.

Cookies

If cookies have been enabled in settings, you can also inspect the values using the web browser.

Forcing visitor updates

The following JavaScript code may be run directly in the browser console to force immediate visitor updates instead of waiting for the next automatic update.

// Clear all visitor data in the browser.
javascript:localStorage?.clear();

// Send an update for the current visitor to the service (if identified).
javascript:send2crm.analytics?.visitor?.sendToService();

// Force the current session to end and send immediately.
javascript:send2crm.analytics?.endSession();