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A Lead is submitted with S4S with the email ‘Jsmith@gmail.com’.
The Lead is converted to a Contact.
The Salesforce Contact Email value is updated to ‘JohnSmith@gmail.com’ by a Salesforce user.
A Lead is submitted again with S4S with the email ‘jsmith@gmail.com’.
The original Lead is matched in Salesforce and the ConvertedContactId is used to find the Converted Contact.
The Converted Contact has it’s email changed back to ‘jsmith@gmail.com’. This may or may not be the behavior behaviour desired by the customer
2. Converted Contact is deleted
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We suggest configuring the S4S Experience Forms Email Error Handling to notify of any errors raised by these edge cases. Please see the linked page for more information - Error Handling
Next Step
Working with Salesforce Duplicate Rules (S4S Experience Forms)
Steps
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