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Sitecore package

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  • /S4SNowService.asmx
  • /bin/FuseIT.S4SNow.dll
  • /App_Config/Modules/S4S/S4SNow.config

Salesforce package

Install the Salesforce package from - https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2v0000045cbw

You need to configure a URL (this needs to publicly accessible) or IP address of the S4S Now service in Salesforce under both Custom Settings and Security Controls (if you don’t have one already).

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Authorise the URL in Remote Site Settings

If your site address already exists in the remote site setting list, you do not need to do this again.

Navigate to Setup » Administer » Security Controls » Remote Site Settings (Salesforce Classic) or Setup » Settings » Security » Remote Site Settings (Lightning).


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Enter the URL or IP address set up in Custom Settings above. 

Note: This is a common area for mistake, either the address is not set up in both places, it does not match, or it is not accessible from Salesforce.


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Configure S4S Personalization for S4S Now

Navigate to Setup » Build » Develop » Custom Settings (Salesforce Classic) or Setup » Platform Tools » Custom Code » Custom Settings (Lightning).

Click Manage in front of S4S Personalization Settings.


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Append “FuseITAnalytics__AliasId__c” to the existing value in the Sitecore Contact Identifier Field Name field separated by a comma (‘,’).

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