The Send2CRM messaging package uses core Send2CRM functionality for transporting message data. Upon installation several configuration records are automatically generated.
Mappings
Two form mappings are generated to receive message submissions.
Automations
One automation is generated to mark messages as viewed.
Modifying
These records are marked with a ‘(System)’ suffix to differentiate them. They can be modified if necessary, but this is best avoided as it may break the messaging integration. If you really must do so, we recommend copying and keeping an inactive copy of the original to reference.
Send2CRM also allows additional mappings that act on the same form identifier, or automations that process the same event, to perform additional tasks.