Two permission sets are included in the Salesforce package.
Send2CRM
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Messenger Administrator
Assign this permission set to:
The API user that the Send2CRM service runs under. For public Site APIs, this will be the default record owner.
Any administrators that require full access to the messaging messenger objects.
Send2CRM
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Messenger User
Assign this permission set to any users that need to use messaging messenger functionality in Salesforce.
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